Privacy Policy

1. Information we may collect

The information involved depends on how you use the website and which services you contact us about. The categories described in this policy are:

Details you provide

These may include your name, address, email address and telephone number. Where account registration, online chat, message boards, surveys, competitions or giveaways are offered, information you submit through those features may also be collected. The existing policy includes optional demographic details such as age, gender, hometown and interests.

Website and device information

Servers may record your IP address, browser, operating system, access times and pages visited before or after using the site. The policy also covers mobile device identifiers, model, manufacturer and device location information where collected.

Payment information

Information connected with a payment method may be collected when you purchase or order services, or arrange a return or exchange.

2. How information may be used

We may use the information described above to:

• Reply to enquiries and provide customer service.
• Manage accounts, process transactions and send related messages.
• Send newsletters or promotional information and support targeted advertising.
• Understand website usage and improve the website experience.
• Help prevent fraud, theft and other criminal activity.
• Meet legal obligations, handle disputes and enforce agreements.

3. When information may be shared

Service providers

Information may be shared with providers supporting payment processing, hosting, email delivery, data analysis, customer service and marketing.

Legal matters and protection of rights

Information may be disclosed where permitted or required by law, including in response to legal process or to investigate potential policy violations and protect people’s rights, property or safety.

Business changes

Information may be shared or transferred during negotiations for, or completion of, a merger, asset sale, financing arrangement or acquisition involving the business.

Marketing and business analysis

The existing policy allows sharing with third parties for marketing, subject to applicable requirements, and with advertisers or investors for business analysis. Contact us if you want to ask about a particular recipient or use of your information.

4. Cookies, analytics and advertising

The website may use cookies, web beacons, pixels and similar technologies to support its features and understand how visitors use it.

Third-party tools may be used for advertising, email campaigns and other marketing activities. The existing policy names Google Analytics as an example of a provider that may support usage analysis and remarketing.

A mention in this policy does not identify which tools are currently active on a particular page. For questions about a specific cookie, analytics tool or privacy choice, contact us using the details below.

5. Links to other websites

Links to Facebook, Google Places, LinkedIn, WhatsApp and other external services take you to services with their own privacy information. Read the relevant provider’s policy before sharing information there.

This policy covers Plastering Service London’s practices. It does not describe or guarantee the privacy or security of an external website or application.

6. Keeping information secure

We use administrative, technical and physical measures to help protect personal information. No website, security measure or method of transmitting information can guarantee complete protection against interception or misuse.

7. Children’s information

We do not knowingly request information from, or market to, children under 13. If we learn that information has been collected from a child under 13 without verification of parental consent, we will delete it as quickly as possible.

Please contact us if you believe this has happened.

8. Browser privacy signals

Some browsers and operating systems offer a Do Not Track setting to signal a preference about online tracking. This policy does not confirm how the website or its third-party tools respond to that signal. Contact us if you need clarification.

9. Your information and your rights

Contact us to ask about the information held about you or to request an update. Where an account feature is available, you may also be able to update details through its settings.

Depending on the circumstances, UK data protection rights may include access, correction, erasure, restriction and data portability. Where processing relies on consent, you can withdraw it. These rights are subject to conditions and are not all available in every situation.

Your right to object

You can object to use of your personal information for direct marketing. You may also have a right to object to other processing, depending on its lawful basis.

Account closure and retained information

A request to close an account may lead to its deactivation or deletion from active systems. The original policy allows some information to be retained for fraud prevention, troubleshooting, investigations, enforcing terms and legal requirements. It does not specify retention periods.

Raising a concern

Email [email protected] with your question or request. You can also raise a concern with the UK’s Information Commissioner’s Office: contact the ICO.

10. Changes to this policy

This policy may be updated when business practices or operational, legal or regulatory requirements change. An updated version will be posted on this website; review it when you want to check how the policy has changed.